The ordering system for hotel restaurants
In a hotel restaurant, hotel guests and outside guests sit at the same tables on the same evening. Breakfast, lunch and dinner run with their own menu by time, ordering happens by QR at the table, and business guests get the Bewirtungsbeleg (the receipt the tax office accepts for a deductible business meal) straight on the receipt. Hotel guests pay like everyone else: cash, card or split.
What hotel restaurants know well
- Room service is hard to coordinate
Room service orders reach the kitchen by phone, the call is often unclear and the delivery time is communicated imprecisely. Guests wait longer than expected, complaints go to reception — not to the kitchen.
- Breakfast is the daily high-pressure event
Between 07:00 and 10:00, 80% of guests eat at the same time. Without digital pre-ordering or table assignment, bottlenecks form at the buffet and wait staff can't keep track of who has already been served.
- Charging to the room account is error-prone
Guests who want to charge their restaurant bill to their room account require a manual process in most systems — the charge is noted on paper and transferred to the PMS later. Errors and forgotten charges are common.
- Multilingual guests, German-only system
International hotel guests expect service in English at a minimum — menus, ordering app and receipts. A German-only system creates friction and leaves a poor impression.
How GastroSystem helps hotel restaurants
Digital room service ordering
Every room gets a QR code on the TV or in the room folder. The guest scans, opens the room service menu in their browser and orders — in English, German or their device language. The order goes directly to the kitchen printer. Delivery time is shown immediately in the app.
Breakfast with pre-ordering and table assignment
Guests can pre-order their breakfast the evening before via the app: eggs how you like them, fresh juice, preferred table. The kitchen prepares according to the order, not on demand. Peak times are distributed more evenly and wait times drop.
In-house billing integration
Select 'Charge to room' at the POS — the guest enters their room number and the amount is added to their hotel bill. No paper notes, no manual transfer. The daily close shows F&B revenue separately per room number.
Multilingual menu and app
The ordering app displays automatically in the device language of the guest: English, German, French and more. You maintain the menu in the languages you need. No extra apps for international guests.
What hotel restaurants gain
A hotel restaurant with 80 room service orders/month at an average ticket of €22 generates €1,760 room service revenue. Digital ordering increases room service frequency by 30–50% because guests find ordering frictionless — that is €528–€880 additional monthly revenue from room service alone.
Features for hotel restaurants
Room service QR code ordering
Digital room service menu — accessible via QR code, in any language.
Read more →Breakfast pre-ordering
Guests pre-order the evening before — kitchen prepares on schedule.
Read more →In-house billing
Charge restaurant bills directly to the room account at the POS.
Read more →Multilingual app
Automatic language detection for international guests.
Read more →More Industries
For Pizzerias
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For Döner & Kebab
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For Fast Food
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For Sushi Restaurants
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For Delivery Services
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For Restaurant Chains
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For Cafés
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For Bakeries
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For Food Trucks
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For Ghost Kitchens
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For Bars & Pubs
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For Ice Cream Shops
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For Catering
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Asian Cuisine
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Burger Restaurants
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For Arabic Cuisine
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For Beer Gardens
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For Canteens
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Common questions for hotel restaurants
Can I bill orders to the room?
No. There's no booking to the room or connection to your hotel system. Hotel guests pay with you like every other guest: cash, card or both, split by item on request.
Can I offer breakfast, lunch and dinner separately?
Yes. Every dish gets a time window and weekdays on request. In the shop and on the QR menu, your guest only sees what's currently on offer. You don't switch anything over in the morning or evening.
Do my guests need an app to order at the table?
No. Every table has its own QR code. Scan, the menu's open, order. No download, no account. The round lands at exactly that table.
Do business guests get a Bewirtungsbeleg?
Yes. The till prints the business meal details straight on the receipt. Day, place and amount are already filled in, your guest fills in the occasion and attendees.