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Availability
Advice: Monday–Friday 08:00–19:00
Emergency line: every day 11:00–23:00
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Back to homeWhen the till stops mid-service
Half past eight on a Friday is no time for a contact form. That is what the emergency line is for, on the same number as above, every day from 11:00 to 23:00.
What counts as an emergency
The till takes no more orders, the ordering shop is unreachable, you cannot settle a sale or print a receipt. Everything else — a question about the menu, a wish, an invoice — goes through the form on this page and is answered on working days.
What happens if nobody picks up
Within the hotline hours we answer; if somebody else is on the line, leave a message and we call back the same evening. Outside those hours we come back to you from 08:00 the next morning.
What your business does in the meantime
Keep working. An outage does not force you to close, but it has to be documented: note when it started and ended, write the receipts by hand and number them consecutively, and enter the transactions once the till is back. That is what § 146a AO expects — an outage that is recorded and traceable, not a gap. If only the fiscal module fails and not the till, you have nothing to do by hand at all: the transactions are queued and signed once the connection is back.