Automatic receipt printing — order in, ticket out
Every incoming order prints automatically on your receipt printer, no click, no delay. GastroSystem supports Epson receipt printers from the TM series: TM-T88, TM-T20, TM-m30, TM-T82 and the other models in the range, connected over network, Bluetooth or USB. If you don't want to set up a printer, have the same receipts delivered as a PDF by email.
Supported printers and connections
GastroSystem talks to Epson TM-series receipt printers — TM-T88, TM-T20, TM-m30, TM-T82, TM-T70 and the other models in the range. A network printer is addressed by its IP and is reachable from every tablet in the building; a Bluetooth or USB printer belongs to exactly the tablet it is paired with. For a fixed kitchen printer the network is the steadier choice, Bluetooth is for mobile use. We do not drive other makes — an honest no beats a printer that goes silent mid-service.
Kitchen and counter tickets, configured apart
Tickets follow print rules. Per rule you decide which document prints, in how many copies, when it fires — on acceptance, when the order is ready, or by hand — which order types it covers and which product groups appear on it. Dishes from "Pizza" go to the kitchen printer, drinks to the bar, the customer receipt to the counter. No forwarding by hand, no walking between till and kitchen.
Every printer looks different
Layout belongs to the printer, not to the order: font size, logo, header and footer text, and the guest's phone number and address are set per printer. The kitchen ticket then runs in large type on a bare page while the same order comes out at the counter with your logo and the customer's details.
Paperless: a PDF instead of a ticket
A printer does not have to be made of paper. A printer of type email renders the same documents as a PDF and sends them to fixed recipients; the invoice can go to the guest as well. Every document produced stays findable in the archive — including one whose delivery failed, with the reason beside it. A receipt that never arrived is exactly the one you have to be able to find.
The § 146a AO fields on the receipt
Once the till is booked, the customer receipt carries the required fields of the TSE signature: serial number, transaction number, start and end time, and the check value. You enter none of it, and no second piece of software sits beside it.
Frequently asked questions about the receipt printer
What printers are supported?
Epson receipt printers from the TM series, with 58 or 80 mm paper. A TM-T88 on the router is the obvious choice for kitchen and counter, the TM-m30 fits behind a small counter. We don't support Star, Citizen or other brands. In that case, the paperless PDF route is what's left.
Does the printer have to be connected to a tablet?
No. If it's connected to your router, every tablet in the building can print to it. You can also connect it directly to one tablet, then only that one prints. For a fixed kitchen printer, the router is the better choice.
How does the pizza get to the kitchen and the beer to the bar?
You set once which receipt goes to which printer, when and how often. Also by order type and product group: the kitchen only gets the food, the bar only the drinks.
When does it print?
On acceptance, when it's ready, or by hand. You set this yourself. For example, kitchen ticket on acceptance, delivery note when it's ready.
Does every ticket print three times if I have three tablets?
No. Only one tablet prints automatically, the one you designate for it. Anyone printing by hand prints from their own device.
Can it work without paper?
Yes. Receipts go as a PDF to fixed email addresses or land straight in the archive. Even a receipt that didn't arrive stays in the archive, with the reason next to it.
What happens if a ticket doesn't print?
The error shows up on the tablet that was printing, and you reprint from there. Before that, the app retries several times so a brief hiccup doesn't count as a failure right away.
Does the printer open the cash drawer?
Yes. If the drawer is connected to the printer, the till opens it through the printer.