GastroSystem vs. Lieferando
As a subsidiary of Just Eat Takeaway, Lieferando is the market leader in Germany, but 13–30 % commission eats into your margin, your customer data belongs to the platform, and you're at the mercy of the Lieferando algorithm. The real Lieferando alternative is your own ordering system with a fixed monthly rate, your own app, and full access to your regulars. Try it free, cancel monthly.
The most important Lieferando alternative for restaurants is an owned ordering system with a flat monthly fee instead of percentage-based commission. On an average online turnover of €8,000/month, restaurants pay €1,040–€2,400 in commission alone via Lieferando — an owned system is a flat €269/month and additionally provides full customer data and branding control.
Our conclusion
Lieferando brings visibility, but at a high cost. At €10,000 monthly revenue, you pay up to €3,000 in commissions. With GastroSystem you save up to €2,700 per month — and keep full control of your customers and branding.
Frequently asked questions about the Lieferando alternative
What commission does Lieferando really take?
Lieferando tiers it by model: around 13 % if you deliver yourself and only use the order channel, 14–17 % with your own delivery plus extended marketing options, and up to 30 % if Lieferando's Scoober couriers deliver for you. Payment fees come on top of that, per transaction. At €8,000 monthly revenue, that's a real €1,040–2,400 in commission alone, before any food, staff or energy costs are covered. With your own ordering system at €269/month, your fixed costs sit at around 3.7 % of revenue instead of 13–30 %.
How can I switch from Lieferando to GastroSystem?
The switch happens step by step, with no gap in orders. Set up your menu in GastroSystem or import it via CSV, usually under an hour. Then set up your own order link and QR code for the table, the receipt and the shop window. Redirect regulars deliberately: 'Order direct: 5 % off with code DIREKT'. Lieferando keeps running alongside for 4–8 weeks, until your own channel can carry the load. Only then do you cancel the Lieferando contract on the proper notice, once your own share is economically viable. You don't need new hardware, your existing printers and tablets stay.
Can I use Lieferando and GastroSystem in parallel?
Yes, that's even the recommended path. Lieferando stays the acquisition channel for new customers, GastroSystem becomes the regulars channel with your own shop, push notifications and discounts. Orders from both sources print on the same receipt printer. You only work in one kitchen, but only pay commission where it actually brings reach. Once 60–70 % of your orders come in direct, you can scale back or cancel Lieferando.
What data can I export from Lieferando?
Lieferando provides order lists and revenue reports in the backend, but no complete customer contact data. The orderer's name, email and phone belong to the platform and are either anonymized in the exports or only partially included. Menu content (products, prices, allergens) you can take over manually or have us read in with an import script. If you want to reach Lieferando's regulars directly, you have to actively redirect them to your own channel at the point of order: receipt, QR code, flyer in the delivery.
Do I get my customer data from Lieferando?
No. Lieferando is the guest's contractual partner and owns the customer relationship. You never see the real email address or phone number in a usable form, let alone an order history across sessions. With your own ordering system, you have full GDPR-compliant access: name, email, phone, address, favourite order, order frequency. That's exactly the basis for regulars marketing, which simply isn't possible on Lieferando.
At what revenue does switching away from Lieferando pay off?
The math is simple: from around €1,000 monthly online revenue on Lieferando, the order system at €99 is already cheaper. From €3,000, Delivery at €269 pays off too, with till and delivery zones. Pro with everything plus marketing costs €359. All prices excl. VAT, per location, cancel monthly. If you make €8,000–15,000 a month through Lieferando, you save a four-figure sum. Money you put into your own drivers or your kitchen instead.
Is GastroSystem TSE and KassenSichV compliant?
Yes. The built-in till system signs through a BSI-certified cloud TSE, generates KassenSichV-compliant receipts, exports DSFinV-K for the tax authorities, and is GoBD compliant. Including the mandatory receipt requirement from 2026. Lieferando is only an order channel, not a till, so you'd need a separate TSE till system on top and would have to merge orders manually. With GastroSystem, ordering, till, TSE and receipt printing are one solution.
What happens to my Lieferando rating if I cancel?
Your Lieferando ratings stay the platform's property and can't be migrated. That's exactly why it makes sense to build up ratings on your own channels in parallel. Google Business, your own website, social media. GastroSystem supports campaigns by push and email, for example to new customers after their first order, so within a few months you build a reputation on your own channel that doesn't depend on Lieferando.
How fast can my own order shop go live?
Setup in one afternoon: upload or import your menu, define delivery zones by postcode, set opening hours, pair the receipt printer. Done. Your own app in the App Store and on Google Play is in preparation and not yet bookable, until then your shop runs in the browser, as an icon on the home screen if you want. We migrate your Lieferando menu for free on request. Cancel any time, effective end of month.