GastroSystem vs. Uber Eats
Uber Eats brings reach in big cities, but 15–30 % commission per order, US-centric tools and zero brand identity are a high price to pay. The platform owns your customer data, controls your visibility by algorithm, and takes the delivery chain out of your hands. The real Uber Eats alternative is your own delivery portal at a flat rate, with your own app and your own driver management. Nationwide and GDPR compliant.
Our Verdict
Uber Eats offers great reach, but the costs and loss of control are significant. With GastroSystem you save thousands per month and keep your customers.
Frequently asked questions about the Uber Eats alternative
What commission does Uber Eats charge in Germany?
Uber Eats works with a tiered commission model: around 15 % if you deliver yourself (order channel only), 25–30 % if Uber drivers deliver, plus optional visibility packages and ads. Payment fees come on top of that, per transaction. At €10,000 monthly revenue, that's a real €1,500–3,000 in commission alone, before ingredients, staff or energy are paid for. With your own ordering system at €269/month, your fixed costs sit at around 3 % of revenue instead of 15–30 %.
How do I deregister from Uber Eats?
In the Uber Eats Restaurant Manager, you can pause the account or submit a cancellation via a support request. Check the contract term and notice periods in your onboarding agreement. Usually cancellable monthly, effective end of month, depending on the terms. Before cancelling, we recommend running your own ordering system alongside it for 4–8 weeks, so your order mix doesn't collapse abruptly. Redirect regulars deliberately to your own channel via QR code, receipt printing and social media.
Can I use my own drivers instead of Uber drivers?
Only to a limited extent on Uber Eats. The 'self-delivery' mode does allow your own drivers, but isn't available in all markets and models, and still costs 15 % platform commission. With your own ordering system and your own driver management, you have full control: your own driver app, live GPS tracking, multi-stop route optimization, status updates to the guest. All without platform dependency and without commission. External services can additionally be integrated for peak times.
How do I switch from Uber Eats to GastroSystem?
Step by step, with no gap in orders. Set up your menu in GastroSystem or import it via CSV. Define your own delivery zones by postcode and your own delivery fees. Place QR code and order link on the table, the receipt and the packaging, and redirect regulars straight to you with a discount code. Uber Eats keeps running alongside for 4–8 weeks while you measure your own share. Only after that do you scale back or cancel Uber Eats, step by step. Hardware like the receipt printer and tablets stays, no lock-in. We handle migration on request.
What data can I export from Uber Eats?
In the Uber Eats Restaurant Manager you get order lists, revenue reports and performance data, but no complete customer contacts. The guest's name, email and phone belong to the corporation and are either anonymized or not included in the exports. Menu data (products, prices, descriptions, images) you can migrate manually or take over with an import tool. If you want to win over the regulars, you have to actively steer them to your own channel at the point of order: receipt, QR code, an insert in the packaging.
Can I use Uber Eats and GastroSystem in parallel?
Yes, that's the pragmatic transition. Uber Eats brings new customers and reach in its big-city markets, GastroSystem becomes the regulars channel with your own shop, push marketing and loyalty program. Orders from both sources print on the same receipt printer. One kitchen, one workflow, but commission only where reach measurably brings money. Once 60–70 % of your orders come in direct, you can scale back or cancel Uber Eats.
Do I get my customer data from Uber Eats?
No. Uber Eats is the guest's contractual partner and owner of the customer relationship. You see orders and, where applicable, anonymized statistics, but no real contact data and no consolidated order history per guest. With your own ordering system, you have full GDPR-compliant access: name, email, phone, address, favourite order, frequency. That's exactly the precondition for regulars marketing. Structurally not possible on Uber Eats.
Is GastroSystem TSE and KassenSichV compliant?
Yes. The built-in till system signs through a BSI-certified cloud TSE, generates KassenSichV-compliant receipts, exports DSFinV-K for the German tax authorities, and is GoBD compliant. The mandatory receipt requirement from 2026 is covered. Uber Eats is a US-focused order channel, not a till. You'd need a separate TSE till system on top and would have to fold orders into your day-close logic manually. With GastroSystem, ordering, till, TSE and receipt printing are one integrated solution.
How fast can my own delivery portal be ready to launch?
Setup in one day: import your menu, define delivery zones by postcode, set opening and delivery hours, pair the receipt printer, connect a payment provider. Done. Your own restaurant app in the App Store and on Google Play is in preparation and not yet bookable, until then your shop runs in the browser, as an icon on the home screen if you want. We take care of migrating your Uber Eats menu for free on request. Cancel any time, effective end of month.