FAQ — Receipt Printer
Answers to the most common questions about Receipt Printer in GastroSystem.
Questions About Receipt Printer
Concise answers for restaurateurs who want to connect receipt printers to their ordering system.
Are receipts printed automatically?
Yes. Every new order is automatically printed — no manual step required. You can also choose to print only confirmed orders.
Can I set up a kitchen printer?
Yes. Set up a second printer as a kitchen printer. It prints only the preparation — without prices or customer data. Ideal for kitchen communication.
What happens if the printer goes offline?
The order stays in the system and is displayed in the app. Once the printer reconnects, you can reprint the receipt manually.
What receipt rolls do I need?
Standard thermal rolls with 80 mm width for the Epson TM series. Available at any office supply store or online — approx. €0.50 per roll.
Are receipts printed automatically?
Yes. Every new order is automatically printed — no manual step required. You can also choose to print only confirmed orders.
Can I set up a kitchen printer?
Yes. Set up a second printer as a kitchen printer. It prints only the preparation — without prices or customer data. Ideal for kitchen communication.
What happens if the printer goes offline?
The order stays in the system and is displayed in the app. Once the printer reconnects, you can reprint the receipt manually.
What receipt rolls do I need?
Standard thermal rolls with 80 mm width for the Epson TM series. Available at any office supply store or online — approx. €0.50 per roll.
Can I use multiple printers at the same time?
Yes. Set up as many printers as you like — e.g. one at the register, one in the kitchen, one at the counter. Each printer can have a different receipt layout.
Does the receipt printer work in the web browser?
Yes, via a TCP/IP connection (network printer). Bluetooth is limited in the web browser — we recommend the native app for that.
Do I need a special printer for GastroSystem?
No. Any compatible Epson TM thermal printer works. The most popular models are TM-m30, TM-T20, and TM-T88 — all available with Bluetooth or network options.
Can I print a test receipt?
Yes. The printer menu has a test print function. This lets you check the connection and layout before the first real order comes in.